Shipping policy

Shipping Policy – Massive Studio

Production Time for Custom Orders

Custom-made tables require 8–12 weeks for production after final design approval and deposit. The delivery times listed below apply only after production is complete.

Delivery Zones & Rates

Zone 1 – $200 (Delivery time: 5 business days)

Southern boundary: up to the border with Mexico
Eastern boundary: must include the city of Palm Springs
Northern boundary: up to and including the city of Santa Clarita

ZIP codes should cover all relevant San Diego areas, Palm Springs, and Santa Clarita.

Zone 2 – $500 (Delivery time: 7 business days)

Expanded area: includes Phoenix and its suburbs (Arizona), Las Vegas and its suburbs (Nevada)
Northern boundary: approximately halfway between Los Angeles and San Francisco

ZIP codes should cover all of Zone 1 plus these new areas.

Zone 3 – $750 (Delivery time: 10 business days)

Expanded area: includes San Francisco, Sacramento, and their suburbs

ZIP codes should cover all of Zone 1 and Zone 2 plus these areas.

Anything beyond these delivery zones is considered non-serviceable (no delivery).

Shipping Terms

All deliveries are scheduled directly with our team. Once your order is ready, we will contact you to arrange a delivery date and time.
Please ensure the correct delivery address is entered at checkout. Changes after production may cause delays or additional fees.
If delivery is refused or cannot be completed due to an incorrect address, we will deduct the delivery cost and refund the remaining balance (for stock items only).

Type of Service

Standard delivery is curbside (to driveway or curb).
White glove delivery (inside placement, assembly, removal of packaging) may be available for an additional fee — please request at the time of purchase.

Missed Delivery & Storage

Missed deliveries may incur a redelivery fee.
Completed orders not scheduled for delivery within 14 days may accrue storage fees.

What Happens If My Order Gets Lost or Damaged During Transit?

All shipments are insured by Massive Studio during transit. If an order is lost, delayed, or damaged, we will arrange either a repair, replacement, or refund according to our Refund & Custom Order Policy.
Please inspect packaging and take photos in case of shipping damage, as documentation may be required.

Can I Cancel My Order?

Stock items: Cancellations before delivery are eligible for a full refund (including delivery cost). Once delivered, cancellations or changes are no longer possible.
Custom orders: Follow our Custom Order Policy — deposits are non-refundable once materials are purchased or production has begun.

📧 Customer Service Contact:

massivestudiocali@gmail.com